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Claims System Training

E-Learning Tools

These e-learning tools provide an audiovisual training session to demonstrate how to navigate and use portal functionality:

• Health Information Portal (HIP) e-learning tutorials
• Care Management Portal e-learning tutorials
  • Register as a New User
  • Navigational Overview
  • Add a New Outpatient Referral Request
• Care Management Portal FAQ

Content includes:

• How to sign up
• How to verify an enrollee's eligibility
• How to review an enrollee's benefit package
• How to check the status of authorizations
• How to check the status of claims

Important note: You will need headphones or speakers to use these tutorials.

Training workbooks

Our printable training workbooks support project communications:

• Health Information Portal (HIP) training workbook
• Care Management Portal training workbook