Provider Training


Claims System Training

These e-learning tools provide an audiovisual training session to demonstrate how to navigate and use portal functionality:


Content includes:

  • How to sign up
  • How to verify an enrollee's eligibility
  • How to review an enrollee's benefit package
  • How to check the status of authorizations
  • How to check the status of claims


Important note: You will need headphones or speakers to use these tutorials.

Training workbooks

Our printable training workbooks support project communications:


Medical Coding Training

Medical coding training from Community Health Plan with CME/CEU for participating provider staff and billing office staff.

Correct Coding Training consists of 10 classes.

Click the tutorial to view a presentation for each class.

 TutorialAudio
Course 1: Coding in Health Care: Introduction and PurposeCourse 1 presentationCourse 1 audio 15MB Windows Media
Course 2: Navigating the ICD-9-CM ManualCourse 2 presentationCourse 2 audio 28MB Windows Media
Course 3: Hierarchical Condition Coding (HCC Coding)Course 3 presentationCourse 3 audio 17MB Windows Media
Course 4: HCPCS Level II Coding FundamentalsCourse 4 presentationCourse 4 audio 20MB Windows Media
Course 5: Conquering CPT Coding (Current Procedural TerminologyCourse 5 presentationCourse 5 audio 30MB Windows Media
Course 6: Utilizing CPT & HCPCS ModifiersCourse 6 presentationCourse 6 audio 29MB Windows Media
Course 7: Proper Coding For Preventive And Problem-Oriented Sick VisitsCourse 7 presentationCourse 7 audio 27MB Windows Media
Course 8: Optimizing Documentation for Quality of Care and Reimbursement8Course 8 presentationCourse 8 audio 16MB Windows Media
Course 9: Coding Quality and Continuity of CareCourse 9 presentationCourse 9 audio 18MB Windows Media
Course 10: Coding Summary and ReviewCourse 10 presentationCourse 10 audio 30MB Windows Media


Have questions? Please email our coding specialists at providereducation@chpw.org.

Medicare Fraud, Waste, and Abuse Training

For the Medicare training and attestation to the training about detection and prevention:


Medicare Advantage Special Needs Plan Model of Care

See the Population Management at Community Health Plan of Washington Medicare Advantage Special Needs Plan Model of Care 2011.

Pre-Existing Conditions

See the Pre-Existing Conditions document.