Home For Providers Provider Training Care Management Portal Care Management Portal

Care Management Portal

The Care Management Portal allows users to submit requests, notifications and clinical documents, as well as view member eligibility and authorizations. 
For claim status functions, please see our HIP Claims System Portal. 

Portal Upgrade – 4.5 to 5.2.

Be prepared for our upcoming Care Management Portal improvements by checking the 5.2 Upgrade page.

Care Management Portal Tutorials

These audiovisual training sessions include:

• Navigational Overview
• Add a New Outpatient Referral Request

Important note: You will need headphones or speakers to use these tutorials.

Training workbooks

Our printable training workbook is available here:

• Care Management Portal training workbook

Review our printable one-page guides for quick tips:

• Confirm Member Coverage and Print Common Forms
• Search Request for Status and Print Notification Letters
• Send Supporting Documents Online
• Most Often Missed Steps (OP Referral and Outpatient and Inpatient UM).
  For services requiring Outpatient UM, consult our 2011 or 2012 Prior Authorization lists.
• Adding Actual Admit Date (to non-urgent/scheduled inpatient stays)
• Find More Providers Using These Tips
• View Milliman and CHPW Guidelines
• View Pharmacy Claims
• Entering OB Deliveries

Other training

For training support with the Care Management Portal, please contact Portal Support at 206-652-7178, or email Portal.Support@chpw.org.  To learn more about HIP, our claims system portal, please call Community Health Plan customer service, 1-800-440-1561 toll free or TTY 866-816-2479 toll free.