Home For Providers Provider Training Care Management Portal 5.2 Upgrade 5.2 Upgrade

5.2 Upgrade

Tuesday, January 3rd, the Care Management Portal will be significantly improved as we move from version 4.5 to 5.2.
Portal interruption:  Friday, December 30th at 3pm, the current portal will be closed as we perform the upgrade. 

The new Care Management Portal will provide:

• MCV — new Member-Centric View.
• Visual improvements — More information, simple links, clear alerts and new at-a-glance indicators.
• Behind-the-scenes enhancements—Stronger application that allows us to process your online requests even faster.

Videos and Guides

• Confirm Member Eligibility and Print Common Forms 
  Watch the video (approx 1 minute, no sound, click here). 
  Print the one-page guide (click here) or step-by-step instructions (click here).
  
• Search Request Status and Print Notifications  
  Watch the video (approx 1 minute, no sound, click here). 
  Print the one-page guide (click here) or step-by-step instructions (click here).
  
• Send Supporting Documents Online  
  Watch the video (approx 1 minute, no sound, click here). 
  Print the one-page guide (click here) or step-by-step instructions (click here).
  
• Enter Actual Admit Date for an approved, planned inpatient admission.
  Watch the video (approx 2 minutes, no sound, click here). 
  Print step-by-step instructions (click here).

Enter Referrals, Prior Authorizations and Inpatient Services

• Enter a Specialist Referral (initial visits)
  Watch the video (approx 2 minutes, no sound, click here). 
  Print step-by-step instructions (click here).
  
• Enter Prior Authorization Request (additional visits, imaging, outpatient procedures)
  Watch the video (approx 3 minutes, no sound, click here). 
  Print step-by-step instructions (click here).
  
• Enter an Inpatient Urgent Admission Notification (unplanned admission)
  Watch the video (approx 3 minutes, no sound, click here). 
  Print step-by-step instructions (click here).
  
• Enter an Inpatient Planned Admission -- Request Entry & Notification
  (elective services with inpatient admission)
  Watch the video (approx 4 minutes, no sound, click here). 
  Print step-by-step instructions (click here).
  

Be prepared

Check this page for future:

• New Care Management Portal user guides
• More self-directed videos

Have questions or want to schedule training?  Please contact Portal Support at 206-652-7178 or by email Portal.Support@chpw.org.