Privacy and Security of Your Health Information

Community Health Plan has rules (policies and procedures) that protect the privacy and security of your health information. Any employer or plan sponsor who gets personal health information from us must follow the same rules.

These are some of the steps Community Health Plan takes to keep your protected health information safe.

We use technology to protect your health information. We monitor and evaluate our processes and systems to make sure your information is protected.

Access to your health information is only given to certain people. If by mistake your health information is shared with someone who shouldn’t see it, we take steps to correct the mistake. We will tell you and the right government agencies if your information is accidentally shared with someone who is not required to protect it under the law.

Our office is physically secure. We control access to our office with security access procedures and require that all people who enter our facility wear identification.

Our staff is trained to protect the privacy and security of your health information. Our staff protects information about you in a number of ways:

  • We do not discuss your private health information where others can hear it or with anyone who does not need to know it.
  • We limit what we discuss on the phone.
  • We keep written health information locked in a drawer when we are not using it.
  • We send health information by email in a form that cannot be read if somebody else sees the email.
  • We keep our computers locked when we are not at our desks.

We check to make sure our staff follows these rules and correct those who violate them.